Iris Woodard will speak on "Learning to Listen." Listening is something we all take for granted and think we do well.  It is only when our conversation goes off track that we discover we might not have as much skill as we thought. This talk, inspired by the seminar and book of the same title authored by Brian Grossman, a PhD Psychologist, will present different listening styles and how to work with them in everyday relationships. Iris Woodard works for Kaiser Permanente in the Workforce Development Department where she helps employees develop new skills needed in the changing environment of health care.